Why am i not getting any response from the NSFAS

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Last year I applied for NSFAS , I didn’t complete my first year studies because NSFAS took to long to respond my application , so I am asking if this year I will be able to apply again for this year or next year , because next year o want to change the institution?

Additionally I forgot my password that I should use to check my NSFAS application status , please provide me with

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